These terms apply to ARRA services and arra.london, together with our Privacy and Cookie Policy and Cancellation and Refund Policy. Relevant prices and conditions are provided before purchase.
Last updated: 22nd September 2026
ARRA is operated by Aurea Miralux Ltd, company number 16657689.
Registered office: 6 Dering Street, London W1S 1AD.
Contact: contact@arra.london
Bookings are managed through Semble or our team. Any consultation fee, deposit and cancellation charge will be explained before payment. Deposits are credited towards the appointment. Prices are in pounds sterling, including VAT where applicable. Payment is due at your appointment unless agreed otherwise. Additional treatment requires your agreement.
All treatment is subject to consultation, suitability and informed consent. Please provide accurate medical information and follow aftercare advice. We may postpone or decline treatment where clinically appropriate. You may withdraw consent to treatment at any time.
ARRA provides treatments only to clients aged 18 or over. We may request valid photographic identification when you book and before treatment. We may refuse or postpone treatment if satisfactory proof of age is not provided. We provide treatment with reasonable skill and care. Results vary and cannot be guaranteed; agreed service descriptions and statutory rights still apply. We explain benefits, risks and alternatives and allow time for questions. A completed consultation remains chargeable if you do not proceed or treatment is unsuitable, subject to statutory rights. Follow your aftercare instructions; do not wait for an email response if you need urgent medical help.
Your plan sets out the included services, price and validity. Memberships run for a 12-month term from the agreed start date. Payment, renewal and cancellation arrangements are provided before joining. Early cancellation and exceptional circumstances are addressed in our Cancellation and Refund Policy.
Website information is general guidance and does not replace an individual consultation. Website content must not be reproduced without permission except as permitted by law. Nothing in these terms limits statutory rights or liability that cannot legally be excluded, including negligence causing death or personal injury.
Email contact@arra.london, addressed to the Clinic Manager. We aim to acknowledge complaints within two working days and respond within 20 working days, explaining delays and any applicable independent escalation options. Raising a complaint will not adversely affect your care.
The terms agreed at purchase apply to your booking or plan. Updates apply to future purchases unless otherwise agreed or required by law. English and Welsh law applies without affecting mandatory consumer protections or rights to bring proceedings elsewhere.
